As New Zealand's low cost campervan and car rental experts Explore More will help you explore more your own way - not someone else's! Whatever your plan, it's knowing where you're going and discovering the unknown that will make a real New Zealand adventure.
That's where Explore More will help you, with affordable, flexible and reliable car hire and campervan rental throughout New Zealand. With depots in Auckland and Christchurch, a fleet of great vehicles, and over 18 years in the car rental and campervan hire business we'll give you the best possible experience, no matter where you go or how long you stay in NZ.
• FREE transfers are available from local hostels, hotels and motels within a 5km radius of the Auckland and Christchurch depots, on the day of pick up and drop off of your vehicle. Please note: This service is only available for rental 10 days or more.
• FREE standard insurance (excess applies)
• FREE 24-hour AA roadside breakdown assistance
• FREE touring guides and maps
• FREE MP3 adapters in all vehicles
• FREE DVD player in all campers + 2 FREE DVD hires
• FREE roof rack hire for all cars
• Travel with the travel experts (over 18 years experience)
• UNLIMITED kilometres
• UNLIMITED great service and local advice
• UNLIMITED possibilities and adventure
• We hire to 18 year olds and over
• Easy to drive vehicles with heaps of discounts
• Lots of extras, except the extra costs!
• NO extra driver charges or restrictions
• NO credit card fees or bond payment
• NO worries!
So, how are you going to see New Zealand?
Explore More Cars Rental Terms Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.75% applies).
The balance will be secured directly by the supplier on arrival.
1) Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will apply. Please note all prices are quoted and payable in New Zealand dollars.
2) Definitions
‘This Agreement’ means the Rental Agreement and these Terms and Conditions. ‘Customer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. Refer to clauses 20 and 26 for information about the Vehicle Security Deposit
requirements and credit card payments.
‘Explore More’ means Tourism Holdings Ltd.
‘Rental Period’ means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control. ‘Single Vehicle Accident’ or ‘SVA’ means an accident in which the only vehicle involved is the Vehicle. ‘Vehicle’ means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle which may be provided.
3) Rental Duration
3.1 Car rental days are calculated on a 24 hour period.
3.2 Minimum rental period is one day for same city hires (e.g. Auckland to Auckland). Minimum rental period for a one-way hire is 10 days (e.g. Auckland to Christchurch). Minimum rental period is subject to change.
3.3 Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
3.4 Explore More allows a grace period of 59 minutes before the Customer is liable for late return charges.
• 1 hour late, one third of the daily rate will apply.
• 2 hours late, two thirds of the daily rate will apply.
• 3 hours late, one full day rate will apply.
4) Delivery and Return of the Vehicle
4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank.
4.2 The Customer will return the Vehicle in a clean condition with a full fuel tank, on the return date, time and location set out in the Rental Agreement.
4.3 Failure to adhere to these requirements will result in additional charges.
4.4 The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.
5) Depot Hours of Operation
5.1 All Explore More depots are open 7 days per week, 0800 to 1630 Monday to Sunday.
All depots are closed Christmas Day (25 December). Depot locations are Auckland City, Auckland Airport, Christchurch City, Christchurch Airport and Queenstown Airport. Operating hours are subject to change.
5.2 Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All Vehicles must be collected from and returned to an Explore More Car branch.
6) Change of Drop-off Destination
If the Customer wishes to change their drop-off destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to NZ$700 may apply, which will be notified to you at time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change.
7) Rental Extension
7.1 If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More depot. The additional days will be at the Explore More Gross Rate available at the time of the extension.
7.2 Failure to obtain an authorisation for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate charged will be based on the Explore More Gross Rate available per vehicle for the extended rental period.
8) Airport Concession Fee
Rental Cars: An airport concession fee of NZ$30 applies for Rental Car hires with pick-up or drop-off from Queenstown airport. Fees vary between airports and are subject to change.
9) One-way Rentals
9.1 One-way rentals are available between all depot locations.
10) Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s licence is also required. The original driver’s licence must be shown at the time of pick up with the driver present.
11) Age Restrictions
Drivers must be 18 years of age or over. The Liability Reduction Options offered are applicable to the youngest driver’s age. A medical certificate stating that the customer is ft to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
12) Use of the Vehicle
12.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single vehicle roll-over is considered a breach of this condition and the customer will be responsible for the first NZ$7,500 of the cost of damage as described in clause 18.7 regardless of fault. The NZ$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to tow any vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specifed in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental; Where damage to the vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage.
12.2 Road restrictions apply as follows:
(a) Explore More vehicles may only be driven on sealed/bitumen or well-maintained roads.
(b) Vehicles are not permitted on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).
During winter it is mandatory to carry snow chains in your vehicle when travelling to Milford Sound. Customer is responsible for all damage if travelling on these roads as defined in clause 18.7.
12.3 We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions and the distance to nominated destinations in relation to the length of the hire period. Explore More will advise you on pick up of any travel restrictions known at that time.
12.4 Where Explore More mandates a change in drop off location, fees as per Clause 6 will not apply.
12.5 The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.
12.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
12.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Explore More immediately should vehicle warning lights indicate any potential malfunction.
13) Maintenance and Repairs
13.1 Explore More will reimburse customers for expenditure up to NZ$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer. For repairs costing over NZ$200, Explore More will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
13.2 Subject to the terms of the Liability Reduction Option, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject to a warranty claim on the manufacturer.
14) On-road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give us the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Subject to clause 22, Explore More reserves the right to not accept liability for any claims submitted after this period.
(b) All vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers any mechanical faults with the vehicle. Please note that the AA does not cover the following and the associated costs will be the responsibility of the Customer; The vehicle running out of fuel; Keys being locked inside the vehicle or lost; Flat batteries as a result of the lights or keys being left on; A breakdown as a result of damage caused in an accident.
(c) The hirer shall ensure that no persons shall interfere with the distance recorder or speedometer, or except in an emergency any part of the engine, transmission, braking or suspension system of the vehicle.
(d) All AA non-mechanical call-outs will incur a call-out charge of NZ$85 plus GST.
(e) The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends), some delays may occur. The owner will always endeavour to have the car repaired in the shortest time possible.
(f) The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Hirer charges may be incurred (see below). If an Exchange Vehicle is required as a result of an accident, the hirer is responsible for making their own way to the
nearest Explore More depot or pickup location. Explore More may offer the hirer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the Exchange Vehicle to the hirer’s location. The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any vehicle accident.
This charge applies irrespective of any Liability Reduction Option taken.
(g) In the event of an accident occurring and an Exchange Vehicle is not available, Explore More will not be liable for any resulting accommodation or living expenses that are incurred.
15) Vehicle Availability
15.1 Vehicles cannot be requested by make, model or colour, only by vehicle category.
15.2 Explore More will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. Explore More will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
15.3 Should the customer decide to voluntarily downgrade their vehicle type than that booked, they will not be entitled to a refund.
16) Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times.
The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
17) For Your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. Explore More does not accept any liability for personal injuries sustained during rental.
18) Vehicle Damage – Liability Reduction Options
18.1 The Customer understands that:
(a) the Vehicle is insured for damage to the Vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customer’s possession;
(c) the liability may be reduced by taking out “No Worries” Liability Reduction coverage.
18.2 Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage (as per clause 18.7) if the Customer breaches any of the conditions of clause 12 and 19.
18.3 In the event of an accident that is not a Single Vehicle Accident:
(a) If no Liability Reduction Option is taken, the customer is responsible for the first NZ$2,000 (if under 21 years of age) or NZ$1,000 (if 21 years of age or over) of the cost of damage as described in clause 18.7.
(b) If “No Worries” Liability Reduction Option 1 is taken, the Customer is responsible for the first NZ$1000 (if under 21 years of age), or NZ$250 (if 21 years of age or over) of the cost of the damage as described in clause 18.7.
(c) If “No Worries” Liability Reduction Option 2 is taken the Customer is responsible for the first $250 (if under 21 years of age) for the cost of damage as described in clause 18.7 and will not have to pay a liability for any damage to the vehicle, subject to clause 19, if the driver is 21 years of age or over.
18.4 In the event of a Single Vehicle Accident:
(a) If no Liability Reduction Option is taken, the customer is responsible for the first NZ$3,500 (if under 21 years of age) or NZ$2,500 (if 21 years of age or over) of the cost of damage as described in clause 18.7.
(b) If “No Worries” Liability Reduction Option 1 is taken, the Customer is responsible for the first NZ$3,500 (if under 21 years of age) or NZ$2,500 (if 21 years of age or over) of the cost of the damage as described in clause 18.7.
(c) if “No Worries” Liability Reduction Option 2 is taken the Customer is responsible for the first $250 (if under 21 years of age) for the cost of damage as described in clause 18.7 and will not have to pay a liability for any damage to the vehicle, subject to clause 19, if the driver is 21 years of age or over.
18.5 The Vehicle Security Deposit applies in respect of each claim, not rental.
18.6 The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Explore More is successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take several months to resolve.
18.7 Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off feet for repair.
EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE LIABILITY REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.
19) Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Option limitation of liability and the customer remains fully liable for all costs incurred:
(a) for any damage due to vehicle use in contravention of clause 12 ‘Use of Vehicle’;
(b) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or third party vehicle/property;
(c) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the vehicle and that they take out personal travel insurance;
(d) If the customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property;
(e) The cost to retrieve or recover a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(f) The cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
(g) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
(i) any damage caused to the vehicle due to the use of snow chains;
(j) for all costs relating to overhead or underbody damage to the Vehicle however caused; and
(k) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
20) Vehicle Security Deposit
20.1 A Vehicle Security Deposit is required for all hires. On pick-up of the vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit, and the applicable amount will be debited to the Customers credit card at Check Out.
20.2 The Vehicle Security Deposit is a guarantee that the vehicle will be returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel).
20.3 Explore More reserves the right to retain a NZ$220 soiling fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle.
20.4 Failure to return the vehicle with a full fuel tank will result in refill charges, which will be advised upon return of vehicle.
20.5 The owner reserves the right to bank the Vehicle Security Deposit liability for a period of up to 3 months after the termination of the hire agreement to cover the cost of un-notified parking or speeding infringements or damage to third parties or their property.
21) Procedures in Case of Accident
If the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
(A) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names, addresses and phone numbers of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest Explore More Depot with the accident’s details within 24 hours.
(B) AT THE DEPOT
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. Explore More reserves the right to charge the daily rental rate for the period the vehicle is off feet for accident repairs.
4 The Explore More Customer Service
Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
(C) EXCHANGE VEHICLE
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, customer location, accident liability and remaining hire duration; customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Explore More depot or pick up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any Vehicle accident. This charge applies irrespective of any Liability Reduction Option taken.
5. A new Vehicle Security Deposit will be required for the exchange vehicle.
(D) TIME FRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
1. Explore More shall use best endeavours to ensure that any money due back to the customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours.
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant information and attending Court to give evidence.
Important Note:
Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Explore More. If the vehicle is un-driveable after an accident and the Customer would like to have a replacement
vehicle, which will be subject to time, distance and availability, the Customer must make his/ her own way (at the Customer’s expense) to the nearest Explore More depot. Should the Customer require a change over vehicle, a new Vehicle Security Deposit is required and this amount is determined by the Liability Reduction Option.
22) Release and Indemnity of Explore More
22.1 The Customer releases Explore More, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the vehicle.
22.2 The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the vehicle.
22.3 Any indemnity required of the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More.
23) Infringements and Administration Fees
Explore More reserves the right to charge the Customer for any speeding, toll way or parking fines, and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs Explore More, reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the Customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable.
24) Rental Charges
Total charges as set out in your rental agreement are not final. The Customer will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the customer at conclusion of the rental, and the customer agrees to payment of any such charges at that time.
25) Payment of Charges – Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
26) Credit Card Payments
26.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer.
26.2 The following credit cards will be accepted: Visa, MasterCard and American Express. Travel cards will not be accepted as a form of payment.
26.3 When payment is made by credit card, the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute;
(c) Explore More may process credit card charges pertaining to the rental after the hire period.
26.4 The Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit card and the amount refunded. Explore More accept no liability for any such variation.
27) Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 (fourteen) days prior to commencement of Rental. Personal or Company cheques are not acceptable as the vehicle security deposit.
28) Conditional Upon Payment
The Customer agrees that provision of any rental vehicle is conditional upon Explore More being paid by the Travel Agent or Travel Wholesaler who arranged the vehicle rental on the Customer’s behalf. Explore More reserves the right to collect payment from the Customer in the event of a failure by the Travel Agent or
Travel Wholesaler to pay for the rental.
29) Terminating the Agreement and Repossessing the Vehicle
29.1 The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of this Agreement, particularly clauses 12 and 34;
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
29.2 The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Vehicle Security Deposit.
30) Early Vehicle Return
If vehicle is returned early for any reason whatsoever – No refund available.
31) Booking Amendments
Amendments to bookings prior to pick up do not attract additional booking amendment fees In addition to other costs that may be incurred.
32) Proper Law
This Agreement is governed by New Zealand law.
33) Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.
34) Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Explore More Cars Rental Terms for travel between 01-Apr-2011 and 31-Dec-2012 Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (transaction fee of 1.75% applies).
The balance will be secured directly by the supplier on arrival.
1) Rates and Conditions
Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Explore More unless a booking is amended. Amendments prior to the vehicle collection date will be re-calculated at the rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number or rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added at the end of the rental with no change to the original pick-up date), the original rate which applied at the time of the original booking, will apply. Please note all prices are quoted and payable in New Zealand dollars.
2) Definitions
‘This Agreement’ means the Rental Agreement and these Terms and Conditions. ‘Customer’ means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. Refer to clauses 20 and 26 for information about the Vehicle Security Deposit
requirements and credit card payments.
‘Explore More’ means Tourism Holdings Ltd.
‘Rental Period’ means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control. ‘Single Vehicle Accident’ or ‘SVA’ means an accident in which the only vehicle involved is the Vehicle. ‘Vehicle’ means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents or additional hire items related to the Vehicle and any replacement or substitute Vehicle which may be provided.
3) Rental Duration
3.1 Car rental days are calculated on a 24 hour period.
3.2 Minimum rental period is one day for same city hires (e.g. Auckland to Auckland). Minimum rental period for a one-way hire is 10 days (e.g. Auckland to Christchurch). Minimum rental period is subject to change.
3.3 Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
3.4 Explore More allows a grace period of 59 minutes before the Customer is liable for late return charges.
• 1 hour late, one third of the daily rate will apply.
• 2 hours late, two thirds of the daily rate will apply.
• 3 hours late, one full day rate will apply.
4) Delivery and Return of the Vehicle
4.1 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank.
4.2 The Customer will return the Vehicle in a clean condition with a full fuel tank, on the return date, time and location set out in the Rental Agreement.
4.3 Failure to adhere to these requirements will result in additional charges.
4.4 The Customer acknowledges that Explore More will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.
5) Depot Hours of Operation
5.1 All Explore More depots are open 7 days per week, 0800 to 1630 Monday to Sunday.
All depots are closed Christmas Day (25 December). Depot locations are Auckland City, Auckland Airport, Christchurch City, Christchurch Airport and Queenstown Airport. Operating hours are subject to change.
5.2 Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All Vehicles must be collected from and returned to an Explore More Car branch.
6) Change of Drop-off Destination
If the Customer wishes to change their drop-off destination, they must first obtain authorisation from Explore More. Subject to the change being approved, an additional charge of up to NZ$700 may apply, which will be notified to you at time of approval and is required to be paid immediately via credit card. The fee may apply in all cases irrespective of the reason for location change.
7) Rental Extension
7.1 If the Customer wishes to extend their rental whilst on hire, they must first obtain authorisation from Explore More. This is subject to availability. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension, either by telephone or at an Explore More depot. The additional days will be at the Explore More Gross Rate available at the time of the extension.
7.2 Failure to obtain an authorisation for a rental extension will result in a late fee of NZ$150 per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate charged will be based on the Explore More Gross Rate available per vehicle for the extended rental period.
8) Airport Concession Fee
Rental Cars: An airport concession fee of NZ$30 applies for Rental Car hires with pick-up or drop-off from Queenstown airport. Fees vary between airports and are subject to change.
9) One-way Rentals
9.1 One-way rentals are available between all depot locations.
10) Licence
A full (non-probationary) resident country driver’s licence must be presented at the time of rental for each nominated driver. If the licence is not in English format, an international driver’s licence is also required. The original driver’s licence must be shown at the time of pick up with the driver present.
11) Age Restrictions
Drivers must be 18 years of age or over. The Liability Reduction Options offered are applicable to the youngest driver’s age. A medical certificate stating that the customer is ft to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.
12) Use of the Vehicle
12.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
(a) driven otherwise than in a prudent and cautious manner. A single vehicle roll-over is considered a breach of this condition and the customer will be responsible for the first NZ$7,500 of the cost of damage as described in clause 18.7 regardless of fault. The NZ$7,500 is debited from the Customer’s credit card immediately upon notification of accident to Explore More. A single vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof area of the Vehicle;
(b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
(c) left with the ignition key in the Vehicle while it is unoccupied;
(d) damaged by:
(i) submersion in water
(ii) contact with salt water
(iii) creek or river crossing
(iv) driving through flooded areas
(v) beach driving
(e) used for any illegal purpose or in a race, rally or contest;
(f) used to tow any vehicle or trailer;
(g) used to carry passengers or property for hire or reward;
(h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specifed in this Agreement;
(i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material; and
(j) used for transporting and haulage of goods other than what might be reasonably expected of a leisure rental; Where damage to the vehicle is caused by a breach of this clause, or occurs as a result of a breach of this clause, the hirer shall be responsible for the full cost of repair of all such damage.
12.2 Road restrictions apply as follows:
(a) Explore More vehicles may only be driven on sealed/bitumen or well-maintained roads.
(b) Vehicles are not permitted on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).
During winter it is mandatory to carry snow chains in your vehicle when travelling to Milford Sound. Customer is responsible for all damage if travelling on these roads as defined in clause 18.7.
12.3 We value your well-being, and for safety purposes, Explore More reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions and the distance to nominated destinations in relation to the length of the hire period. Explore More will advise you on pick up of any travel restrictions known at that time.
12.4 Where Explore More mandates a change in drop off location, fees as per Clause 6 will not apply.
12.5 The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Explore More.
12.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
12.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Explore More immediately should vehicle warning lights indicate any potential malfunction.
13) Maintenance and Repairs
13.1 Explore More will reimburse customers for expenditure up to NZ$200 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle that is not the fault of the Customer. For repairs costing over NZ$200, Explore More will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, GST receipts must be submitted for any repair or the claim will not be paid.
13.2 Subject to the terms of the Liability Reduction Option, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Explore More for inspection and is subject to a warranty claim on the manufacturer.
14) On-road Assistance
(a) Any problems associated with the Vehicle, including equipment failure, must be reported to Explore More within 24 hours in order to give us the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Subject to clause 22, Explore More reserves the right to not accept liability for any claims submitted after this period.
(b) All vehicles are registered with the Automobile Association (AA) for 24hr roadside assistance. This service covers any mechanical faults with the vehicle. Please note that the AA does not cover the following and the associated costs will be the responsibility of the Customer; The vehicle running out of fuel; Keys being locked inside the vehicle or lost; Flat batteries as a result of the lights or keys being left on; A breakdown as a result of damage caused in an accident.
(c) The hirer shall ensure that no persons shall interfere with the distance recorder or speedometer, or except in an emergency any part of the engine, transmission, braking or suspension system of the vehicle.
(d) All AA non-mechanical call-outs will incur a call-out charge of NZ$85 plus GST.
(e) The AA service operates 24hrs, however for mechanical repairs outside office hours (including weekends), some delays may occur. The owner will always endeavour to have the car repaired in the shortest time possible.
(f) The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Hirer charges may be incurred (see below). If an Exchange Vehicle is required as a result of an accident, the hirer is responsible for making their own way to the
nearest Explore More depot or pickup location. Explore More may offer the hirer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the Exchange Vehicle to the hirer’s location. The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any vehicle accident.
This charge applies irrespective of any Liability Reduction Option taken.
(g) In the event of an accident occurring and an Exchange Vehicle is not available, Explore More will not be liable for any resulting accommodation or living expenses that are incurred.
15) Vehicle Availability
15.1 Vehicles cannot be requested by make, model or colour, only by vehicle category.
15.2 Explore More will endeavour to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Explore More reserve the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. Explore More will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
15.3 Should the customer decide to voluntarily downgrade their vehicle type than that booked, they will not be entitled to a refund.
16) Title to Vehicle
The Customer acknowledges that Explore More retains title to the Vehicle at all times.
The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.
17) For Your Protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance. Explore More does not accept any liability for personal injuries sustained during rental.
18) Vehicle Damage – Liability Reduction Options
18.1 The Customer understands that:
(a) the Vehicle is insured for damage to the Vehicle and to the property of a Third Party;
(b) the Customer will have to pay a liability in respect of any damage incurred whilst in the Customer’s possession;
(c) the liability may be reduced by taking out “No Worries” Liability Reduction coverage.
18.2 Any Liability Reduction Option is void, and the Customer will be responsible for the total cost of any damage (as per clause 18.7) if the Customer breaches any of the conditions of clause 12 and 19.
18.3 In the event of an accident that is not a Single Vehicle Accident:
(a) If no Liability Reduction Option is taken, the customer is responsible for the first NZ$2,000 (if under 21 years of age) or NZ$1,000 (if 21 years of age or over) of the cost of damage as described in clause 18.7.
(b) If “No Worries” Liability Reduction Option 1 is taken, the Customer is responsible for the first NZ$1000 (if under 21 years of age), or NZ$250 (if 21 years of age or over) of the cost of the damage as described in clause 18.7.
(c) If “No Worries” Liability Reduction Option 2 is taken the Customer is responsible for the first $250 (if under 21 years of age) for the cost of damage as described in clause 18.7 and will not have to pay a liability for any damage to the vehicle, subject to clause 19, if the driver is 21 years of age or over.
18.4 In the event of a Single Vehicle Accident:
(a) If no Liability Reduction Option is taken, the customer is responsible for the first NZ$3,500 (if under 21 years of age) or NZ$2,500 (if 21 years of age or over) of the cost of damage as described in clause 18.7.
(b) If “No Worries” Liability Reduction Option 1 is taken, the Customer is responsible for the first NZ$3,500 (if under 21 years of age) or NZ$2,500 (if 21 years of age or over) of the cost of the damage as described in clause 18.7.
(c) if “No Worries” Liability Reduction Option 2 is taken the Customer is responsible for the first $250 (if under 21 years of age) for the cost of damage as described in clause 18.7 and will not have to pay a liability for any damage to the vehicle, subject to clause 19, if the driver is 21 years of age or over.
18.5 The Vehicle Security Deposit applies in respect of each claim, not rental.
18.6 The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Explore More is successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take several months to resolve.
18.7 Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off feet for repair.
EXPLORE MORE STRONGLY RECOMMEND THAT OUR CUSTOMERS TAKE LIABILITY REDUCTION OPTION 2 FOR TRAVEL WITH COMPLETE PEACE OF MIND.
19) Exclusions
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of the Liability Reduction Option that may have been taken. Damage as identified below is specifically excluded from any Liability Reduction Option limitation of liability and the customer remains fully liable for all costs incurred:
(a) for any damage due to vehicle use in contravention of clause 12 ‘Use of Vehicle’;
(b) any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or third party vehicle/property;
(c) for any loss or damage to personal belongings: Explore More recommends the Customer does not leave valuables in the vehicle and that they take out personal travel insurance;
(d) If the customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property;
(e) The cost to retrieve or recover a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned;
(f) The cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
(g) drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
h) damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental;
(i) any damage caused to the vehicle due to the use of snow chains;
(j) for all costs relating to overhead or underbody damage to the Vehicle however caused; and
(k) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
20) Vehicle Security Deposit
20.1 A Vehicle Security Deposit is required for all hires. On pick-up of the vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Explore More to deduct from the Vehicle Security Deposit any amounts due by them to Explore More arising out of the Agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customers credit card is suitable for the purpose of supplying a vehicle security deposit, and the applicable amount will be debited to the Customers credit card at Check Out.
20.2 The Vehicle Security Deposit is a guarantee that the vehicle will be returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel).
20.3 Explore More reserves the right to retain a NZ$220 soiling fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle.
20.4 Failure to return the vehicle with a full fuel tank will result in refill charges, which will be advised upon return of vehicle.
20.5 The owner reserves the right to bank the Vehicle Security Deposit liability for a period of up to 3 months after the termination of the hire agreement to cover the cost of un-notified parking or speeding infringements or damage to third parties or their property.
21) Procedures in Case of Accident
If the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
(A) AT THE ACCIDENT SCENE THE CUSTOMER MUST:
1. Obtain the names, addresses and phone numbers of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest Explore More Depot with the accident’s details within 24 hours.
(B) AT THE DEPOT
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period.
3. Explore More reserves the right to charge the daily rental rate for the period the vehicle is off feet for accident repairs.
4 The Explore More Customer Service
Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
(C) EXCHANGE VEHICLE
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, customer location, accident liability and remaining hire duration; customer charges may be incurred (see below).
2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Explore More depot or pick up location at their own cost.
3. Explore More may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange vehicle to the Customer’s location.
4. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any Vehicle accident. This charge applies irrespective of any Liability Reduction Option taken.
5. A new Vehicle Security Deposit will be required for the exchange vehicle.
(D) TIME FRAME FOR SETTLEMENT OF CUSTOMER LIABILITY CLAIMS
1. Explore More shall use best endeavours to ensure that any money due back to the customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Explore More cannot force the destiny of these claims, and the customer acknowledges that handling of these claims is up to Explore More’s Insurer and the Third Party, whether they be insured or not.
2. Explore More agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving final resolution and payment relating to third party claims.
3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department during office hours.
4. The Customer agrees to provide all reasonable assistance to Explore More in handling any claim including providing all relevant information and attending Court to give evidence.
Important Note:
Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Explore More. If the vehicle is un-driveable after an accident and the Customer would like to have a replacement
vehicle, which will be subject to time, distance and availability, the Customer must make his/ her own way (at the Customer’s expense) to the nearest Explore More depot. Should the Customer require a change over vehicle, a new Vehicle Security Deposit is required and this amount is determined by the Liability Reduction Option.
22) Release and Indemnity of Explore More
22.1 The Customer releases Explore More, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the vehicle.
22.2 The Customer hereby indemnifies and shall keep indemnified Explore More, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the vehicle.
22.3 Any indemnity required of the Customer shall not operate to indemnify Explore More in respect of any negligent act by Explore More.
23) Infringements and Administration Fees
Explore More reserves the right to charge the Customer for any speeding, toll way or parking fines, and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs Explore More, reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the Customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of NZ$60 will be applicable.
24) Rental Charges
Total charges as set out in your rental agreement are not final. The Customer will pay any shortfall in charges to Explore More and the Customer will receive a refund for any overcharges made by Explore More. Wherever possible, any amendment to charges will be notified to the customer at conclusion of the rental, and the customer agrees to payment of any such charges at that time.
25) Payment of Charges – Joint and Several Liability
All charges and expenses payable by the Customer under this Agreement are due on demand by Explore More including any collection costs and reasonable legal fees incurred by Explore More. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.
26) Credit Card Payments
26.1 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer.
26.2 The following credit cards will be accepted: Visa, MasterCard and American Express. Travel cards will not be accepted as a form of payment.
26.3 When payment is made by credit card, the Customer agrees that:
(a) Explore More is irrevocably authorised to complete any documentation and to take any other action to recover from the Customer’s credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;
(b) the Customer will not dispute his/her liability to Explore More for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Explore More against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute;
(c) Explore More may process credit card charges pertaining to the rental after the hire period.
26.4 The Customer acknowledges that all transactions under this Agreement are conducted in New Zealand dollars. Due to exchange rate fluctuations and bank fees there could be some variance between the amount initially debited against the Customer’s credit card and the amount refunded. Explore More accept no liability for any such variation.
27) Personal and Company Cheques
Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Explore More 14 (fourteen) days prior to commencement of Rental. Personal or Company cheques are not acceptable as the vehicle security deposit.
28) Conditional Upon Payment
The Customer agrees that provision of any rental vehicle is conditional upon Explore More being paid by the Travel Agent or Travel Wholesaler who arranged the vehicle rental on the Customer’s behalf. Explore More reserves the right to collect payment from the Customer in the event of a failure by the Travel Agent or
Travel Wholesaler to pay for the rental.
29) Terminating the Agreement and Repossessing the Vehicle
29.1 The Customer acknowledges that Explore More may refuse any rental, terminate this Agreement and/or repossess the Vehicle (and for that purpose enter upon any premises and remove the Vehicle) at any time, without notification to the Customer, and that the Customer will pay the reasonable costs of repossessing the Vehicle, including towing charges if:
(a) the Customer is in breach of any material term of this Agreement, particularly clauses 12 and 34;
(b) the Customer has obtained the Vehicle through fraud or misrepresentation;
(c) the Vehicle appears to be abandoned;
(d) the Vehicle is not returned on the agreed return date or Explore More reasonably believe that the Vehicle will not be returned on the agreed return date; or
(e) Explore More considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
29.2 The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Vehicle Security Deposit.
30) Early Vehicle Return
If vehicle is returned early for any reason whatsoever – No refund available.
31) Booking Amendments
Amendments to bookings prior to pick up do not attract additional booking amendment fees In addition to other costs that may be incurred.
32) Proper Law
This Agreement is governed by New Zealand law.
33) Customer Warranties
The Customer warrants that all information supplied by them to Explore More in connection with this Agreement is true.
34) Entire Agreement
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Explore More Cars Insurance
Insurance options
As part of your daily rental fee you're already covered with standard insurance without having to pay another cent, dollar, euro, pound, pence, yen, buck or biscuit.
But for those keen to avoid anything that might make their New Zealand trip a little less enjoyable Explore More offers two additional options which reduce the excess liability on your rental should something go wrong.
Insurance option summary table for driver aged aged 21 years plus: (From 1 April 2010 - 31 March 2011)
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Daily rate |
Maximum Liability (Accident Liability)
per accident
|
Security Deposit |
|
Standard Liability |
Included |
NZ$1,000
NZ$2,500 for Single Vehicle Accident
|
NZ$1,000 (Debited) |
|
Liability Reduction
Option 1
|
NZ$8 |
NZ$250
NZ$2,500 for Single Vehicle Accident
|
NZ$250 (Debited) |
|
Liability Reduction
Option 2
|
NZ$15 |
NIL |
NZ$250 (Debited) |
Insurance option summary table for driver between 18-20 years: (From 1 April 2010 - 31 March 2011)
|
|
Daily rate |
Maximum Liability (Accident Liability)
per accident
|
Security Deposit |
|
Standard Liability |
Included |
NZ$2,000
NZ$3,500 for Single Vehicle Accident
|
NZ$2,000 (Debited) |
|
Liability Reduction
Option 1
|
NZ$15 |
NZ$1,000
NZ$3,500 for Single Vehicle Accident
|
NZ$1,000 (Debited) |
|
Liability Reduction
Option 2
|
NZ$20 |
NZ$250 |
NZ$250 (Debited) |
Insurance option summary table for driver aged aged 21 years plus: (From 1 April 2011 – 31 March 2012)
|
|
Daily rate |
Maximum Liability (Accident Liability)
per accident
|
Security Deposit |
|
Standard Liability |
Included |
NZ$1,000
NZ$2,500 for Single Vehicle Accident
|
NZ$1,000 (Debited) |
|
Liability Reduction
Option 1
|
NZ$9 (max charge $270) |
NZ$250
NZ$2,500 for Single Vehicle Accident
|
NZ$250 (Debited) |
|
Liability Reduction
Option 2
|
NZ$15 (max charge $450) |
NIL |
NZ$250 (Debited) |
Insurance option summary table for driver between 18-20 years: (From 1 April 2011 – 31 March 2012)
|
|
Daily rate |
Maximum Liability (Accident Liability)
per accident
|
Security Deposit |
|
Standard Liability |
Included |
NZ$2,000
NZ$3,500 for Single Vehicle Accident
|
NZ$2,000 (Debited) |
|
Liability Reduction
Option 1
|
NZ$16 (max charge $480) |
NZ$1,000
NZ$3,500 for Single Vehicle Accident
|
NZ$1,000 (Debited) |
|
Liability Reduction
Option 2
|
NZ$20 (max charge $630) |
NZ$250 |
NZ$250 (Debited) |
NOTES:
- “Standard liability” means that the vehicle you hire is insured for damage to the vehicle and to the property of a Third Party
- “Liability” means the dollar amount the driver is liable for in the event of vehicle, other vehicle or property damage. Also known as “excess level” or “liability”.
- An “liability reduction option” allows you to upgrade your insurance cover which reduces this excess amount
- “Age” refers to the age of the youngest person who will be driving the rental vehicle. It is determined at the start of your hire period; not the date when you booked the vehicle.
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